Memo of Policy Changes Within the Organization †Free Samples

Question: Discuss about the Memo of Policy Changes Within the Organization. Answer: The purpose of this memorandum is to bring to your notice that the company is about to bring certain changes in its policies. The company provides several services to the students who are interested in taking admission in university courses overseas. The company has agents and clients in more than 150 nations around the globe. However, a survey conducted by the company has brought certain issues into the limelight that is related to the agents of the organization. Since the company is into service industry, it is necessary to keep the clients satisfied by providing them error free services. Therefore, the company is to bring a few necessary changes in its policy that is to be strictly abided by the employees of the organization. The agents of the company are required to get an approval from the company prior to preparing any marketing material for local marketing and advertising. The agents are required to ensure ethical marketing. An analysis based upon a large client survey has shown that there is a problem in the consistency of the information provided by the agents to the prospective customers. Therefore, the agents are required to ensure that they have the complete information about all the concerned institutions, the courses they offer and their ranking status. Additionally, the agents are required to ensure that they represent all the institutions in equal and fair manner. The company helps the students in finding accommodation in the nation in which they seek admission. The agents of the company also help the students with the childcare services. Therefore, the company expects that the agent provide advice regarding accommodation to the students that are accurate and meet the expectation and experience of the students. The agents are required to provide advice related to transportation that include the estimated cost, concessions and other related benefits. The agents are required to provide complete information to the students regarding the childcare services and the included costs and benefits. The company expects the employees to provide complete information to the students regarding the services and the costs associated with them. No costs must be hidden from them as it is considered to be unethical from the companys point of view. Since the company is a medium sized company that provides several services to the students who are interested in taking admission in university courses overseas, the company does not want to compromise on its services. The goodwill of the company depends entirely upon the feedback of the customers. The conclusion derived from the survey conducted by the company has brought certain issues into the limelight that is related to the agents of the organization. Therefore, company is attempting to rectify its errors by bringing in the following changes in the organizations policy: The agents of the company are required to get an approval from the company prior to preparing any marketing material for local marketing and advertising. The agents are required to ensure ethical marketing. The agents are required to ensure that they have the complete information about all the concerned institutions, the courses they offer and their ranking status. The agents are required to ensure that they represent all the institutions in equal and fair manner. The agents of the company are also required to give proper guidance and information to help the students with the childcare services. The agents are required to provide advice regarding accommodation to the students that are accurate and meet the expectation and experience of the students. The agents are required to provide advice related to transportation that include the estimated cost, concessions and other related benefits. We recommend that the company brings the necessary changes in the policy in order to improve its performance and provide greater satisfaction to its clients. The client survey has shown several issues with the service of the company that are necessary to be solved as soon as possible in order to maintain the goodwill of the company. The employees of Sigma Global are required to ensure that they abide by the changes in the policies introduced so as to enhance the service quality of the organization. Bibliography: Burenkova, O.M., Arkhipova, I.V., Semenov, S.A. and Samarenkina, S.Z., 2015. Motivation within role-playing as a means to intensify college students educational activity.International education studies,8(6), p.211. Eyre, E.C., 2016.Business Communication: Made Simple. Elsevier. Torres, R.C. and Goingo, L.T., 2014. Position Paper on the General Education Curriculum: Concerns and Proposed Remedies.Gibn,9, pp.81-96. Veblen, T., 2015.The Higher Learning in America: The Annotated Edition: A Memorandum on the Conduct of Universities by Business Men. JHU Press.